Support

Frequently asked questions

Everything you need to know about commissioning a portrait.

How long does it take?

Portraits are generated within 60 seconds of uploading. Canvas printing and shipping takes 7–10 days.

What if I don't like any of the three portraits?

Contact us within 24 hours of receiving your selection link and we'll regenerate three new options free of charge.

What photo works best?

Clear, well-lit, facing forward. Avoid blurry or dark photos. Multiple pets in the frame may affect likeness quality.

Can I order multiple pets?

Our Premium tier includes up to two pets. For three or more contact us directly.

What size should I choose?

Standard (8×10) suits desks and shelves. Deluxe (11×14) is our most popular for wall hanging. Premium (16×20) makes a statement above a fireplace or sofa.

Do you ship internationally?

US only at launch. International shipping coming soon.

What is your refund policy?

We offer a full refund if you're not satisfied with your final portrait before it goes to print. Once printing begins we cannot accept cancellations.